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Sony’s Next PSN Challenge: Restoring Reputation

After weeks of downtime, governmental scrutiny and untold user fury, Sony has finally begun to restore PlayStation Network and Qriocity streaming media services. It’s not been an easy journey, either: it wasn’t just server failure that took the PSN offline, but a security breach that saw millions of consumer records snatched out from under Sony’s nose. With only the slightest publicly-released information to go on, systems experts have looked on in horror as Sony took a forced deep-dive through server strata, uncovering the flaws – in its data centers and its ego – that allowed the hack to take place. Still, Sony may find that restoring the PlayStation Network and Qriocity services were the easy part – rebuilding its ailing reputation may be far trickier.

Sony started slow with its apologies and its explanations, letting users stew as they waited for the bad news to unfold. While the company insists that it only reached the realization that credit card information had been lost a week or so into the downtime, gamer consensus seems to be that they’d rather have had an earlier – if tentative – warning than feel like the people paying the fees were the last to know. Read the rest of this entry

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